Returns & Refund Policy

In order to help make our site (“Web site”) a trustworthy and safe place to buy goods, all users (“you”, “your” or “Subscriber”) of our service are required to accept and comply with our Web Site Use Agreement, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as amended from time to time.

This Web site provides an Internet-based venue for the sale and purchase of Products distributed by UMBRELLA Chemical, and other leading manufacturers and suppliers (our “Suppliers”). This Web Site Use Agreement explains the contractual agreement between you and us regarding your use of our Web site, as well as the terms and conditions applicable to your purchase of Products on our Web site (collectively, the “Terms of Use”).

If you have any questions regarding UMBRELLA Chemical Return/Refund Policy, please contact us at 1-833-699-0187.

Your use of the Web site signifies your legal and binding agreement to all the terms and conditions set forth in our Web Site Use Agreement, in any privacy policy, as well as any other agreement related to your use of this Web site including, but not limited to, any terms and conditions of purchase.

UMBRELLA Chemical can be contacted by mail at 3280 E. Hemisphere Loop Ste 190, Tucson, Az 85706 or via E-mail to [email protected]

Terms of our Return/Refund Policy are outlined below and apply to Our Web site also includes separate sections outlining our Shipping Policy and our Privacy Policy.

UMBRELLA Chemical Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and container seal to be tacked and not be tampered with.

All Returns must meet the requirements


Once your return is received and inspected, UCHEM will send you an email to notify you that we have received your returned item. UCHEM will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)

UMBRELLA Chemical will only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to 3280 E. Hemisphere Loop Suite 190, Tucson, AZ, 85706, United States.


To return your product, you should mail your product to 3280 E. Hemisphere Loop Suite 190, Tucson, AZ, 85706, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you,

Umbrella Chemical

UMBRELLA Chemical Logo

Your top USA chemical retailer & wholesaler. UMBRELLA Chemical is built around our customer needs and strives to be the best in the industry.

Contact US

2004 E. Irvington Rd. Ste 143 
Tucson, Arizona 85714
[email protected]

Stay Contected

© 2020 All Rights Reserved.